Booking conditions

Booking conditions and cancellation policy

Customers are strongly encouraged to take out their own travel insurance, including cover for cancellation and illness.

Terms and conditions can be amended at any time and will be available on the website.

Kimberley Safari Tours does not issue refunds or credits if a tour runs but a guest cancels or fails to present for a tour for any reason.

Last updated 14 October 2026

If the customer cancels

All guests must pay a deposit of $500 per person when the booking is confirmed. This deposit is fully refundable within the first 30 days of booking subject to the conditions below. Customers who wish to cancel must immediately inform, in writing, Kimberley Safari Tours (KST). When the written notice has been received by KST, the cancellation will then take effect. The following cancellation charges apply:

If a customer cancels within 30 days of booking, and the notification of cancellation is more than 90 days from the tour departure date the customer will be entitled to a full refund.
If a customer cancels after 30 days from booking and more than 90 days from their tour departure date the customer is entitled to a full refund less their deposit.
If a customer cancels 61 to 90 days before departure the customer will forfeit 25% of the tour price.
If a customer cancels 45 to 60 days before departure the customer will forfeit 50% of the tour price.
If a customer cancels 44 days or fewer before the departure date, the customer will forfeit the full 100% of the tour price.
If a customer leaves the trip early for any reason the customer will forfeit the full 100% of the tour price.
Refunds are not available on credits or credit vouchers issued.
Any refunds or credits will be less any unrecoverable costs.

Cancellation by Kimberley Safari Tours

Every effort will be made not to cancel a trip. It is the right of Kimberley Safari Tours to cancel or postpone any of its tours at any time prior to departure. This would usually be because of conditions such as bad weather, road and traffic conditions, severe storms or other natural disasters, lack of passengers, mechanical defect, an event that is beyond the control of KST and any other circumstance where changing the itinerary is not practicable.

If KST does cancel a trip as a result of factors beyond its control (eg a natural disaster, pandemic, cyclones, extreme weather conditions, road closures, etc) the customer will be offered a credit or credit voucher to use on an alternative KST trip.
If KST cancels a trip as a result of factors within its control (eg vehicle breakdown, driver falls sick, etc) the customer may choose between a credit / credit voucher to use on an alternative KST trip or a full refund.
In the event of cancellation for any reason, KST will not accept or pay for any liability for incidental expenses (e.g. visas, vaccinations or non-refundable travel and airfares).
In circumstances where the cancellation by Kimberley Safari Tours is due to external events outside KST’s reasonable control any refunds or credits, if applicable, will be less any unrecoverable costs.

Credits and credit vouchers

Credits / credit vouchers are for use on KST tours only.
Credits / credit vouchers issued are non-refundable.
Credits are valid for 18 months from date of issue and may be used for the same type of KST tour in the same or the next season.
Guests may choose to use a credit / credit voucher towards a more expensive tour (e.g. a longer tour). In such a case, guests will be required to pay the difference between the price of the two tours.
No refunds are available for unused credits / credit vouchers or any unused portion of a credit / credit voucher.
Should a guest who has booked a tour using a credit / credit voucher wish to cancel, the value of the credit / credit voucher decreases as follows.
If a customer cancels more than 90 days before the tour departure date they retain the value of the credit / credit voucher less $500.
If a customer cancels 61 to 90 days before departure the value of their credit / credit voucher decreases by 25%.
If a customer cancels 45 to 60 days before departure the value of their credit / credit voucher decreases by 50%.
If a customer cancels 44 days or fewer before the departure date, the customer will forfeit the full 100% value of the credit / credit voucher.
If a customer leaves the trip early for any reason the customer will forfeit the full 100% of the value of the credit / credit voucher.
Refunds are not available on credits or credit vouchers issued.

Unacceptable behaviour on tours

For the safety and enjoyment of all guests, unacceptable behaviour by guests will not be tolerated. Unacceptable behaviours may take different forms and could include unwelcome advances to other passengers, drunkenness, not following tour guide instructions, rude or aggressive behaviour, degrading sacred sites or the environment etc.

KST staff reserve the right to expel guests for unacceptable behaviour at any time during a tour. No refunds are provided in such cases.
Any additional costs of returning an expelled guest home, or to any other location, are at the expelled guest’s expense.

Severability

In the event that any term or condition contained in these booking conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to continue as binding.

Payment

A $500 per person deposit secures your seat. The balance is due 3 months before departure; if you book inside 3 months, the full price is due when we confirm.

We will email you a tour information pack and a final invoice. You can make phone bookings, pay deposits and ask questions on 0437 142 904.

Please pay the balance by its due date, 3 months before departure. Payment is by direct deposit; we do not take credit card payments.
If full payment is not made on or prior to the due date KST will reserve the right to treat the booking as cancelled.

Health, age limit and fitness

We have no upper age limit as people’s physical abilities vary and are not necessarily age related. Please remember that you need to be able to walk on uneven ground into gorges for a duration of approximately three kilometres each day (up to about 6 kilometres on some days).

If a guest has, or we suspect, a contagious illness on tour (such as influenza), we may ask them to wear a face mask, keep apart from the group where possible and seek medical advice. In serious cases we may ask them to leave the tour until they are well; any extra costs are the guest’s own.

Please let us know on booking if you have a condition which may affect you while you are on tour.
Please contact us if you wish to book children.
Kimberley Safari Tours reserve the right to refuse a guest to join the tour if health or mobility issues are deemed as not being suitable for the tour.

Emails from us

We will email you about your booking. We may also occasionally email you about new tour dates or news from Kimberley Safari Tours. Every such email lets you opt out, or you can ask us to stop at any time at info@kimberleysafaris.com.au.

Questions about these conditions?

We would rather explain something now than have you uncertain later. Call Glenn or Jaye on 0437 142 904, or email info@kimberleysafaris.com.au.

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