Booking Conditions and Cancellation Policy
Customers are strongly encouraged to take out their own cancellation insurance.
Terms and conditions can be amended at any time and will be availble on the website.
Kimberley Safari Tours does not issue refunds or credits if a tour runs but a guest cancels or fails to present for a tour due to Covid-19 related matters, border closures or quarantine restrictions.
If the Customer Cancels:
All guests must pay a deposit at the time of booking. This deposit is fully refundable within the first 30 days of booking subject to the conditions below. Customers who wish to cancel must immediately inform, in writing, Kimberley Safari Tours (KST). When the written notice has been received by KST, the cancellation will then take effect. The following cancellation charges apply:
- If a customer cancels within 30 days of booking, and the notification of cancellation is more than 90 days from the tour departure date the customer will be entitled to a full refund.
- If a customer cancels after 30 days from booking and more than 90 days from their tour departure date the customer is entitled to a full refund less their deposit.
- If a customer cancels between 60 and 90 days of departure the customer will forfeit 25% of the tour price.
- If a customer cancels between 45 and 60 days of departure the customer will forfeit 50% of the tour price.
- If a customer cancels 44 days or less days prior to the departure date, the customer will forfeit the full 100% of the tour price.
- If a customer leaves the trip early for any reason the customer will forfeit the full 100% of the tour price.
- Refunds are not available on credits or credit vouchers issued.
- Any refunds or credits will be less any unrecoverable costs.
Cancellation by Kimberley Safari Tours:
Every effort will be made not to cancel a trip. It is the right of Kimberly Safari Tours to cancel or postpone any of its tours at any time prior to departure. This would usually be because of conditions such as bad weather, road and traffic conditions, severe storms or other natural disasters, lack of passengers, mechanical defect, an event that is beyond the control of KST and any other circumstance where changing the itinerary is not practicable. If KST does cancel a trip as a result of factors beyond its control (eg a natural disaster, pandemic, cyclones, extreme weather conditions, road closures, etc) the customer will be offered a credit or credit voucher to use on an alternative KST trip. If KST cancels a trip as a result of factors within its control (eg vehicle breakdown, driver falls sick, etc) the customer may choose between a credit / credit voucher to use on an alternative KST trip or a full refund. In the event of cancellation for any reason, KST will not accept or pay for any liability for incidental expenses (e.g. visas, vaccinations or non-refundable travel and airfares). ). In circumstances where the cancellation by Kimberley Safari Tours is due to external events outside KSTs reasonable control any refunds or credits, if applicable, will be less any unrecoverable costs.
Covid -19, Interstate border closures and quarantine.
Any guest who has Covid – 19 or flu-like symptoms, or has recent close contact with someone who is high Covid-19 risk, will not be permitted to join the tour.
By booking a tour, the guest accepts that booking a tour during a pandemic is risky. If a tour runs but a guest is prevented from joining the tour or cancels a tour because of Covid -19 related matter including but not limited to displaying symptoms, recent close contacts, border closures or quarantine requirements, cancelation fees as per the sliding scale in these terms and conditions apply.
Credits & Credit Vouchers
Credits / Credit vouchers are for use on KST tours only.
Credits / Credit vouchers issued are non-refundable.
Credits are valid for 18 months from date of issue and may be used for the same type of KST tour in the same or the next season.
Guests may choose to use a credit / credit voucher towards a more expensive tour (e.g. a longer tour longer tour). In such a case, guests will be required to pay the difference between the price of the two tours.
No refunds are available for unused credits / credit vouchers or any unused portion of a credit / credit voucher.
Credits/ credit vouchers issued in 2020 are valid up until the 31 September 2022.
Should a guest who has booked a tour using a credit / credit voucher wish to cancel, the value of the credit / credit voucher decreases as follows.
- If a customer cancels more than 90 days before the tour departure date they retain the value of the credit / credit voucher less their deposit.
- If a customer cancels between 60 and 90 days of departure the value of their credit / credit voucher decreases by 25%
- If a customer cancels between 45 and 60 days of departure the value of their credit / credit voucher decreases by 50%.
- If a customer cancels 44 days or less days prior to the departure date, the customer will forfeit the full 100% value of the credit / credit voucher.
- If a customer leaves the trip early for any reason the customer will forfeit the full 100% of the value of the credit / credit voucher.
- Refunds are not available on credits or credit vouchers issued.
The following relates to customers who have taken a credit in 2020 towards 2021/22 Tours or been issued with a credit voucher.
You may either reschedule your booking for an alternative departure date at no cost or we can provide you with a credit. Changes and credits can be used for travel on any Kimberley Safari Tour until the 31st September 2022. Any money you have paid for an existing booking (be a deposit or full amount) will be applied to the new tour or may be used as a credit towards a KST tour.
Note: The Covid 19 pandemic represents a Force Majeure event (unforeseeable circumstances that prevent parties from fulfilling a contract). In such cases both parties are likely to have incurred a loss.
Unacceptable Behaviour on Tours:
For the safety and enjoyment of all guests, unacceptable behaviour by guests will not be tolerated. Unacceptable behaviours may take different forms and could include unwelcome advances to other passengers, drunkenness, rude or aggressive behaviour, degrading sacred sites or the environment etc. KST staff reserve the right to expel guests for unacceptable behaviour at any time during a tour. No refunds are provided in such cases. Any additional costs incurred in returning an expelled guest to Broome will be at the expelled guest’s expense.
In the event that any term or condition contained in these booking conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to continue as binding.
General Tour Conditions
Unacceptable behaviour on tours:
For the safety and enjoyment of all guests, unacceptable behaviour by guests will not be tolerated. Unacceptable behaviours may take different forms and could include unwelcome advances to other passengers, drunkenness, rude or aggressive behaviour, degrading sacred sights or the environment etc. KST staff reserve the right to expel guests for unacceptable behaviour at any time during a tour. No refunds are provided. Any additional costs incurred in returning an expelled guest to Broome will be at an expelled guests expense.
In not already paid this will include an invoice for the deposit (or full payment if less than two months before departure).
Please pay your deposit to confirm your booking.
We will email you a tour information pack and a final invoice.
You can make phone bookings, pay deposits and ask questions on: 0437 142 904
Please pay the outstanding balance by the due date. Payment options are cheque, direct deposit or credit card (2% surcharge on credit cards).
If full payment is not made on or prior to the due date KST will reserve the right to treat the booking as cancelled.
Health / Age Limit / Fitness
We have no upper age limit as peoples physical abilities vary and are not necessarily age related. Please remember that you need to be able to walks on uneven ground into gorges for a duration of approximately three kilometres each day (five kilometres on the Outback Tour). Please let us know on booking if you have a condition which may affect you while you are on tour. Please contact us if you wish to book children.